Hollow Fire Torches

We take pride in ensuring that your torches reach you with care and efficiency. I typically handle orders within 1-3 business days. I prioritize swift processing to get your order to you as quickly as possible. Allow for the span of 5-10 days for shipping, although the majority of our customers receive their items in under 5 days. I understand the excitement of receiving your fitness gear promptly, and I strive to make your experience seamless from purchase to unwrapping your props.  Should you have any specific shipping inquiries or urgent requests, feel free to reach out to me, and I'll be more than happy to assist you.

• General Return Window for Returns Without Cause

  • Customers have 30 days from the date of delivery to initiate a return without cause.
  • Items must be returned in the same condition as received: unused, with all original accessories, and in their original packaging.
  • For these returns, customers are responsible for return shipping costs.
  • A restocking fee of 10% may be applied to returns without cause.

• Defective or Incorrect Items

  • If you receive a defective item or an item that is not as described, please contact us within 7 days of delivery.
  • We will provide a prepaid shipping label for the return of the defective or incorrect item.
  • Upon receipt and inspection of the item, we will issue a full refund or send a replacement, as per the customer's preference, with no restocking fee.

• Exchange Policy

  • We offer exchanges for the same item in a different size or color.
  • Exchange requests must be made within the 30-day return window.
  • Customers are responsible for return shipping costs of the item for exchange. We will cover the shipping cost of the replacement item.

• Return Process and Refunds

  • To initiate a return or exchange, contact our customer service team with your order details.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
  • If approved, your refund will be processed to your original method of payment within a certain number of days.

• Additional Information

  • Ensure the item is packaged securely to prevent damage during return shipping.
  • Returns or exchanges that do not meet our policy criteria may be refused.

• Special Note

  • This policy aims to accommodate customer needs while maintaining fairness. We distinguish between general returns (change of mind or similar reasons) and returns due to our error or product defects to ensure a smooth and just process for all parties involved.